Privacy Policy

At Ace4Win, your privacy matters. We are committed to protecting your personal information and ensuring transparency in how it’s collected, used, and safeguarded. This policy outlines our practices, obligations under relevant regulations, and your rights as a user. Please read it carefully before using our services.

Who We Are

Ace4Win is operated by a licensed online gaming provider in accordance with international gambling and data protection regulations. By accessing or using our services, you agree to the terms described in this Privacy Policy.

Information We Collect

We gather personal and technical data through your use of our platform. This includes:

Account Information: Name, email, contact details, date of birth, address, and identity documents submitted during registration.
Communication Records: Emails, live chat transcripts, support requests, and related interactions.
Financial and Transaction Data: Deposit/withdrawal records, payment method details, and transaction history.
Gameplay Activity: Game sessions, wins/losses, bonus usage, and site interactions.
Compliance Documentation: Any documents or details provided for identity verification or regulatory checks.

How We Use Your Data

We process your information to:

Create and manage your player account.
Facilitate payments and withdrawals.
Verify your identity and comply with anti-money laundering laws.
Detect fraud and prevent misuse of our services.
Send service updates, account notifications, and—if you’ve opted in—promotional content.
Analyze user behavior to improve game offerings and site experience.
Fulfill legal, regulatory, and licensing obligations.

Marketing and Communication Preferences

If you choose to receive marketing communications, we may contact you via email, SMS, or in-app messages. You can withdraw this consent at any time by:

Updating your account settings.
Clicking the “unsubscribe” link in our emails.
Contacting our support team directly.

We respect your choices and will honor your preferences without affecting access to non-promotional communications like service alerts.

Your information is never sold. However, we may share your data under strict confidentiality with:

Group Entities: To streamline service delivery and support.
Payment Providers: For processing financial transactions.
Verification Partners: To confirm your identity and age.
Regulatory Authorities: When required by law or licensing bodies.

All third parties are contractually obligated to handle your data securely and use it only for agreed purposes.

Data Security and Retention

We employ industry-standard encryption and security protocols to protect your personal information. Access to data is restricted to authorized personnel only.

Your information is retained only as long as necessary to comply with legal obligations and internal policies, including:

A minimum of 5 years following account closure (to satisfy AML requirements).
Longer periods where legally required.

Cookies and Tracking Technologies

We use cookies and similar tools to:

Maintain session continuity.
Measure traffic and improve site performance.
Personalize content and offers.

You may manage cookie preferences via your browser. Please note, disabling certain cookies may impact your user experience.

Your Rights

You have the right to:

Access your personal data.
Request correction or deletion.
Object to data processing for marketing.
Withdraw previously granted consent.
Lodge a complaint with a relevant data protection authority.

To exercise these rights or raise a concern, please contact our Data Protection Officer at [email protected]

Updates to This Policy

This Privacy Policy may be updated periodically to reflect regulatory changes or improvements to our practices. Continued use of our services implies acceptance of any revisions.

We recommend reviewing this page regularly for the latest information.